GORDON B MULLAN

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[Achievements][Skills]
[Experience][Education][Interests]

Address removed for reasons of privacy.

A fast-learning and creative graduate professional. Possessing the technical flair to deliver innovative and effective solutions, and with extensive experience in bridging the gap to business needs.

Achievements

• Successfully project managed the purchase, conversion and running of our own complementary health business - The Nightingale Clinic
• Performed analysis and design for converting a client-server, MS Access-based HR and Payroll system to a fully Internet-based architecture, including designing and building Crystal reports.
• Created the overall specification for a major set of enhancements and additions to the core Scoot order processing and delivery mechanisms to support the launch of a revised product-offering package, inside a very aggressive timeline. Performed analysis, documentation, training and testing, with liaison at all levels from CEO to user.
• Designed and coded the workflow functionality to enable pan-European Lead Management and Tracking for IBM, based on business process guidelines. Performed on-site installation and customisation at several European Direct Marketing Call Centres, and provided instruction to local support personnel. Trained over 150 users in the UK, produced associated documentation, successfully executed roll-out and provide ongoing support.
• Developed a literature fulfilment solution for IBM UK's Customer Response Centre (CRC) which eliminated the loss of customer requests. This reversed a 20% drop in customer satisfaction and was extended to cover over 300 users in the Sales and Marketing teams.

Skills

• Project management, finance and administration for our own complementary health business
• Analysis, design and documentation of client-server and Internet applications using Windows 98/2000, MS SQL Server, VB, Delphi, Java and XML - full lifecycle experience
• Company sponsored courses in Object Oriented Analysis & Design, Team Leadership, Problem Solving, Database Marketing and Presentation Skills
• Web site design, including HTML, DHTML, JavaScript, stylesheets, and ASP
• MS Exchange and Outlook development experience using Outlook forms and VBScript
• Two years programming and development in a 'C' based proprietary language

Experience

Responsibilities:

• Database, process, Crystal Reports and UI design for an Internet-based HR and payroll application
• Analysis and documentation of business requirements

Responsibilities:

• Design and specification of new bespoke applications and enhancements to existing systems
• Liaison for European support and development between UK, Holland and Belgium
• Project Management of the Sales Prospecting project, liasing with internal and external parties

Responsibilities:

• Development of group-wide applications using MS Exchange and the MS Outlook client
• Design, construction and administration of several sections of the Courtaulds Intranet including the Year2000 Information Centre

Responsibilities:

• Deployment of the POINT/MSM synchronisation tool, documentation and audit compliance
• Analysis, design and coding of database migration, maintenance and integration utilities

Responsibilities:

• Defining and developing business requirements and system solutions
• Providing leadership, mentoring and technical guidance to a team of four, supporting 300 users

Responsibilities:

• Analysing, designing and coding reports, functions, utilities and workflows
• Database maintenance and recovery and first line support of the departmental PCs

Responsibilities:

• Target audience selection, mailshot production, reports and data analysis
• Co-ordinating Telemarketing, Telesales, Data Entry and Literature Fulfilment

Education

Interests

Member of the Ceroc Teachers Association. Each week, teach approx. 150 people how to dance this modern French jive.

Joint owner/manager of The Nightingale Clinic. This is a complementary health clinic that my wife and I own and manage. I look after the finances and administration, as well as maintaining the website.